Shipping & Returns Policies
Review our Shipping & Returns Policies for important information about order processing, delivery, returns, exchanges, and store credit eligibility.
Shipping Policy
Our Customer Care Team is dedicated to providing an exceptional service experience throughout your shopping journey. We're here to assist with product inquiries, order updates, and modifications. We also aim to make product returns as seamless as possible.
We ship orders over $50.00 FREE with UPS Ground Saver or USPS Ground Advantage (excludes Alaska and Hawaii).
There is an option to request Signature Confirmation for a small fee of $3.00. This is available at checkout. Alternatively, please see our Shipping Insurance option.
Fast Fulfillment
- Monday to Friday: Orders ship within 24 hours
- After 2 pm Friday: Ships next business day
- Weekends & Holidays: No shipping; fulfilled next business day
Shipping Rates
- Standard Shipping - Less than $50 = $10 shipping fee (excludes Alaska and Hawaii)
- Standard Shipping - More than $50 = FREE shipping (excludes Alaska and Hawaii)
- UPS - Calculated at checkout (excludes Alaska and Hawaii)
- Alaska and Hawaii - Up to 2 lbs = $24.99 for USPS Priority Mail (Contact us for orders larger than 2 lbs)
Shipping Overview
- FREE USPS Ground Advantage shipping on all orders over $50.00 (excludes Alaska and Hawaii)
- Optional Signature Confirmation available at checkout for $3.00
- Signature confirmation is automatically added to all orders $300 and over
- Optional Shipping Insurance (Corso) is available at checkout and strongly recommended
Orders are processed within 1–2 business days, excluding weekends and holidays. Expedited shipping fees do not override processing times. Tracking details are provided once your order ships.
Currently, we do not ship internationally or to freight forwarders.
Incorrect or Incomplete Shipping Address
Your Skincare Source ships orders to the address provided by the customer at checkout. Please carefully review your shipping details before submitting your order.
If an incorrect or incomplete address is provided, the customer is responsible for contacting the carrier to request a package intercept, redirection, or correction and for paying all associated carrier fees.
Orders shipped to an incorrect address due to customer error are not eligible for refund or replacement.
Undeliverable or Refused Packages
If an order is returned to us as undeliverable or refused for any reason, it will be eligible for store credit once it has been received back at our facility and inspected. Items must be unopened and in sellable condition to qualify.
We will hold the package for seven days to allow you time to request reshipment. If we do not receive a response within seven days, the order will be refunded to the original payment method, less a $15 shipping and processing fee.
If you would like your order reshipped, additional postage will be required before it is sent again.
Risk of Loss & Delivery Confirmation
Once a shipment is marked “Delivered” by the carrier (USPS, UPS, or otherwise), Your Skincare Source’s shipping obligation is considered fulfilled.
Title to and risk of loss pass to the customer upon delivery confirmation by the carrier.
Your Skincare Source is not responsible for loss, theft, damage, or misplacement once delivery has been confirmed.
Lost, Stolen, or Missing Packages
If tracking shows your package as delivered, but you cannot locate it:
- Check all delivery locations (mailbox, porch, garage, surrounding areas).
- Contact the carrier directly with your tracking number and request GPS delivery verification or proof of delivery.
- If delivery coordinates confirm misdelivery, request retrieval through the carrier.
- If delivery coordinates confirm correct delivery, we recommend filing a police report for theft and submitting any applicable insurance claim.
- Many packages delivered to nearby addresses are returned within 72 hours.
Commercial Address & Delivery Restrictions
To protect our customers and maintain the integrity of our fraud-prevention standards, Your Skincare Source reserves the right to limit or refuse shipment to certain commercial addresses.
High-value orders may not be shipped to:
- Hospitals or medical facilities
- Universities or campus mail centers
- Hotels or temporary accommodations
- Freight forwarders or package consolidation services
- Third-party mailrooms or shared office buildings
Orders must ship to the verified residential billing address associated with the payment method used at checkout.
If an order is placed using a commercial address that does not meet our verification standards, we reserve the right to cancel and refund the order at our discretion.
We appreciate your understanding, as these policies help protect both our customers and our business from fraudulent activity.
Shipping Insurance (Corso)
To provide additional protection, Your Skincare Source partners with Corso.
If Corso is selected at checkout, eligible claims for loss, theft, or damage must be filed directly by the customer in accordance with Corso’s terms.
- Claims for packages marked “Delivered” must be filed between 5 and 15 days after delivery
- Claims for packages not marked delivered (presumed lost) may be filed after 7 days
- Your Skincare Source does not file or manage insurance claims on behalf of customers.
If shipping insurance or signature confirmation is declined, the customer assumes full responsibility once delivery is confirmed.
Return Policy
You may request an exchange or store credit within 15 days of delivery, provided the item is:
- Unopened and unused
- With intact seals
- In original packaging
Returns are processed within 5 business days of receipt.
Important Return Conditions: Approved returns are subject to a return processing fee. Orders containing a free Gift With Purchase and products purchased during promotions of 30% or more are final sale and cannot be returned or exchanged. Please review the details below.
Non-Returnable Items
Due to manufacturer guidelines, the following brands are final sale:
- Silagen
- Anfisa
- Co2Lift
- Cymbiotika
- EltaMD
- Epicutis
- Face Reality
- Plated Skin Science
- SkinMedica
- Truth Treatment Systems
- Xtresse
- Any oral supplements
Products purchased during any promotion offering 30% or more off, including Black Friday and Cyber Monday promotions, are final sale. Orders that include a free Gift With Purchase are also final sale in their entirety. These orders are not eligible for return, exchange, or store credit.
Processing Your Return
To initiate a return, contact us via email at hello@yourskincaresource.com and obtain a confirmation email.
Include the following details:
- Your full name
- Order number
- Email address
- Phone number
- Product(s) being returned
- Reason for return
If eligible, an RMA (Return Merchandise Authorization) will be issued.
Returns received without an RMA will not be processed.
Return Processing Fee
Approved returns are issued as store credit, less a return processing fee. A minimum of $10, or 10% of the original merchandise subtotal, will be deducted from the store credit issued to help cover shipping and processing costs.
Return Shipping & Conditions
- Returns must be shipped within 15 days of delivery
- Return shipping is the customer’s responsibility
- A trackable shipping method with insurance is required
- Keep your shipping receipt for tracking and verification
- Items damaged during return transit are not accepted. Please package returns securely.
Gift with Purchase Returns
Orders that include a free Gift With Purchase are final sale in their entirety. No products or gifts from the order are eligible for return, exchange, or store credit. No exceptions.
Gift items are non-returnable and not eligible for exchange.
Free Shipping Adjustment
If a return reduces your original order total below $50.00, a $10.00 shipping fee will be deducted from your refund or store credit.
Order Changes & Cancellations
We process orders quickly and cannot guarantee changes.
Requests for modifications (items or address updates) must be submitted prior to shipment by emailing hello@yourskincaresource.com.
Once an order has shipped, it cannot be changed or canceled.
Track orders via account login. Multiple orders to the same address may be combined unless specified otherwise.
Rejected or Postage-Due Returns
- Marking an order “Return to Sender” is not an acceptable return method
- USPS may charge return postage when a package is returned to sender. Your Skincare Source will initially pay this charge, and the amount will be added to the applicable return processing fee. The return processing fee is the greater of $10 or 10% of the original merchandise subtotal. All applicable fees will be deducted from the refund issued.
- Postage fees apply if rejected items are reshipped to the customer
Incorrect Item Received
If you receive an incorrect item, notify us within 5 days of delivery for a complimentary return and replacement.
Product Condition Verification
All orders are inspected and double-verified for accuracy prior to shipment. Any claims of missing, incorrect, or damaged items require clear photographic evidence of the original shipping box and packing slip as received.
Claims submitted without this documentation will not be reviewed or approved.
Holiday Shipping
We observe the following U.S. holidays:
New Year’s Day, MLK Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
Black Friday orders begin processing on the Monday following Thanksgiving, allowing our team time with their families.
Policy Updates
Your Skincare Source reserves the right to update or modify this policy at any time.
If any provision is deemed unenforceable, the remaining terms shall remain in full force and effect.
