Shipping Policy
Our Customer Care Team is dedicated to providing an exceptional service experience throughout your shopping journey. We're here to assist with product inquiries, order updates, and modifications. We also aim to make product returns as seamless as possible.
We ship all orders over $75.00 FREE with UPS Sure Post or USPS Ground Advantage.
There is an option to request Signature Confirmation for a small fee of $3.00. This is available at checkout. Alternatively, please see our Shipping Insurance option.
Same Day Shipping Deadlines
| Mon - Fri | Ships same day or next business day |
| Sat, Sun, Holidays | No shipping (Weekend orders ship Monday) |
Shipping Rates
| USPS - Less than $75 | $10 |
| USPS - More than $75 | Free |
| UPS | Calculated at checkout |
Shipping Overview
- FREE USPS Ground Advantage shipping on all orders over $75.00
- Optional Signature Confirmation available at checkout for $3.00
- Optional Shipping Insurance (ShipInsure) is available at checkout and strongly recommended
Orders are processed within 1–2 business days, excluding weekends and holidays. Expedited shipping fees do not override processing times. Tracking details are provided once your order ships.
Currently, we do not ship internationally or to freight forwarders.
Incorrect or Incomplete Shipping Address
Your Skincare Source ships orders to the address provided by the customer at checkout. Please carefully review your shipping details before submitting your order.
If an incorrect or incomplete address is provided, the customer is responsible for contacting the carrier to request a package intercept, redirection, or correction and for paying all associated carrier fees.
Orders shipped to an incorrect address due to customer error are not eligible for refund or replacement.
Risk of Loss & Delivery Confirmation
Once a shipment is marked “Delivered” by the carrier (USPS, UPS, or otherwise), Your Skincare Source’s shipping obligation is considered fulfilled.
Title to and risk of loss pass to the customer upon delivery confirmation by the carrier.
Your Skincare Source is not responsible for loss, theft, damage, or misplacement once delivery has been confirmed.
Lost, Stolen, or Missing Packages
If tracking shows your package as delivered, but you cannot locate it:
- Check all delivery locations (mailbox, porch, garage, surrounding areas).
- Contact the carrier directly with your tracking number and request GPS delivery verification or proof of delivery.
- If delivery coordinates confirm misdelivery, request retrieval through the carrier.
- If delivery coordinates confirm correct delivery, we recommend filing a police report for theft and submitting any applicable insurance claim.
- Many packages delivered to nearby addresses are returned within 72 hours.
Shipping Insurance (ShipInsure)
To provide additional protection, Your Skincare Source partners with ShipInsure.
If ShipInsure is selected at checkout, eligible claims for loss, theft, or damage must be filed directly by the customer in accordance with ShipInsure’s terms.
- Claims for packages marked “Delivered” must be filed between 5 and 15 days after delivery
- Claims for packages not marked delivered (presumed lost) may be filed after 7 days
- Your Skincare Source does not file or manage insurance claims on behalf of customers.
If shipping insurance or signature confirmation is declined, the customer assumes full responsibility once delivery is confirmed.
Return Policy
You may request an exchange or store credit within 15 days of delivery, provided the item is:
- Unopened and unused
- With intact seals
- In original packaging
Returns are processed within 5 business days of receipt.
This policy does not apply during special promotions.
Processing Your Return
To initiate a return, contact us via email at hello@yourskincaresource.com and obtain a confirmation email. Include the following details:
- Your full name
- Order number
- Email address
- Phone number
- Product(s) being returned
- Reason for return
If eligible, an RMA (Return Merchandise Authorization) will be issued.
Returns received without an RMA will not be processed.
Return Shipping & Conditions
- Returns must be shipped within 15 days of delivery
- Return shipping is the customer’s responsibility
- A trackable shipping method with insurance is required
- Keep your shipping receipt for tracking and verification
- Items damaged during return transit are not accepted. Please package returns securely.
Non-Returnable Items
Due to manufacturer guidelines, the following brands are final sale:
- Silagen
- EltaMD
- Skinuva
- Xtresse Hair Gummies
- Rejuvaskin
- Plated Skin Science
Additionally, items purchased during promotions of 30% or more, including Black Friday and holiday sales, are not eligible for return or exchange.
Gift with Purchase Returns
If a return affects eligibility for a Gift With Purchase, the value of the gift will be deducted from the refund or credit.
Gift items are non-returnable and not eligible for exchange.
Free Shipping Adjustment
If a return reduces your original order total below $75.00, a $10.00 shipping fee will be deducted from your refund or store credit.
Order Changes & Cancellations
We process orders quickly and cannot guarantee changes.
Requests for modifications (items or address updates) must be submitted prior to shipment by emailing hello@yourskincaresource.com.
Once an order has shipped, it cannot be changed or canceled.
Track orders via account login. Multiple orders to the same address may be combined unless specified otherwise.
Rejected or Portage-Due Returns
- Marking an order “Return to Sender” is not an acceptable return method
- Returns sent with postage due will be refused or deducted from any issued credit
- Postage fees apply if rejected items are reshipped to the customer
Incorrect Item Received
If you receive an incorrect item, notify us within 5 days of delivery for a complimentary return and replacement.
Product Condition Verification
All orders are inspected and double-verified for accuracy prior to shipment. Any claims of missing, incorrect, or damaged items require clear photographic evidence of the original shipping box and packing slip as received.
Claims submitted without this documentation will not be reviewed or approved.
Holiday Shipping
We observe the following U.S. holidays:
New Year’s Day, MLK Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
Black Friday orders begin processing on the Monday following Thanksgiving, allowing our team time with their families.
Policy Updates
Your Skincare Source reserves the right to update or modify this policy at any time.
If any provision is deemed unenforceable, the remaining terms shall remain in full force and effect.
