ShipInsure Package Protection

ShipInsure: Protect Your Packages with Confidence!

ShipInsure is a premium package protection provider for Your Skincare Source. When you choose to add ShipInsure to your order in the Cart, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments.

Should you encounter any unfortunate incidents, simply file a claim with ShipInsure.

Shipinsure’s dedicated team will promptly review your claim and respond within 24 hours. If you have purchased ShipInsure Protection, you will receive a confirmation email from them with instructions on how to file a claim with them if needed.

Protect your packages with ShipInsure today and have the confidence that your orders are safeguarded.

File a claim here

Note: If your order does not have ShipInsure protection for your Your Skincare Source order, your order is not covered if it is lost, damaged or stolen during the delivery process. 


How do I file a claim with ShipInsure?

If you have purchased ShipInsure Protection, you will receive an email from ShipInsure after placing your order. This email will contain instructions on how to file a claim, along with your unique ShipInsure ID# (starting with SI).

In case you did not receive an email from Shipinsure, here's how you can file a claim

1. Visit Shipinsure’s claims website

2. Provide Shipinsure with your Email and Order number

3. Select the claim reason, and your Preferred resolution for the claim.

File a claim here

The ShipInsure team will review your claim and get back to you within 24 hours.

How does ShipInsure resolve a claim?

ShipInsure offers two methods of resolution for approved claims: Reship and Refund.

If you choose "Refund" as your preferred resolution and your claim is approved, you can expect to receive a refund within 48 hours of claim approval. The refund will be processed back to your original payment method.

If you select a “Reship” and your claim is approved, ShipInsure will take care of processing a reorder for you. You will receive an order confirmation email once the reorder is placed on your behalf.

When do I have to file a claim?

Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.

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ShipInsure Claims Policies
ShipInsure Claims Policies are independent of Your Skincare Source Policies, Terms & Conditions. Please consider the protection coverage and its associated policies before purchasing.


● Shipinsure considers an order lost if it has not been marked as delivered by estimated delivery date. Customers can file a claim two days after the carrier confirms the package as lost.
● Claims for packages presumed lost by the carrier can be filed after a specific period based on the shipment’s status/ For domestic shipments, claims can be filed two days after the carrier presumes the package is lost. For international shipments, including claims can be filed 14 days after the carrier presumes the package “Lost.”


● A damaged item is defined as a product that is visibly broken and unusable, such as shattered, bent, crushed, or similarly damaged items. ShipInsure may request further evidence, such as photos or videos.
● ShipInsure does not cover damages such as scratches, dents, manufacturing defects, packaging errors, or unsealed items.

● Claims for packages marked as “delivered” but not received are categorized as stolen. Customers can file claims after two days from the delivery status update to ensure it was not mis-delivered or easily found around the premise.
● Claims must be filed within 14 days from the date the package was marked as “delivered”
● For orders with a high order value or Silagen products, Shipinsure may require a police report when the customer package is marked as “delivered ”but not present at the residence.