Refund policy

Returns Policy

You may request an exchange or store credit within 15 days of delivery, provided the item is:

• Unopened and unused
• With intact seals
• In original packaging

Returns are processed within 5 business days of receipt.

Important Return Conditions: Approved returns are subject to a return processing fee. Orders containing a free Gift With Purchase and products purchased during promotions of 30% or more are final sale and cannot be returned or exchanged. Please review the details below.

Non-Returnable Items

Due to manufacturer guidelines, the following brands are final sale:

• Silagen
• Anfisa
• Co2Lift
• Cymbiotika
• EltaMD
• Epicutis
• Face Reality
• Plated Skin Science
• SkinMedica
• Truth Treatment Systems
• Xtresse
• Any oral supplements

Products purchased during any promotion offering 30% or more off, including Black Friday and Cyber Monday promotions, are final sale. Orders that include a free Gift With Purchase are also final sale in their entirety. These orders are not eligible for return, exchange, or store credit.

Processing Your Return

To initiate a return, contact us via email at hello@yourskincaresource.com and obtain a confirmation email.

Include the following details:

• Your full name
• Order number
• Email address
• Phone number
• Product(s) being returned
• Reason for return

If eligible, an RMA (Return Merchandise Authorization) will be issued.

Returns received without an RMA will not be processed.

Return Processing Fee

Approved returns are issued as store credit, less a return processing fee. A minimum of $10, or 10% of the original merchandise subtotal, will be deducted from the store credit issued to help cover shipping and processing costs.

Return Shipping & Conditions

• Returns must be shipped within 15 days of delivery
• Return shipping is the customer’s responsibility
• A trackable shipping method with insurance is required
• Keep your shipping receipt for tracking and verification
• Items damaged during return transit are not accepted. Please package returns securely.

Gift with Purchase Returns

Orders that include a free Gift With Purchase are final sale in their entirety. No products or gifts from the order are eligible for return, exchange, or store credit. No exceptions.

Gift items are non-returnable and not eligible for exchange.

Free Shipping Adjustment

If a return reduces your original order total below $50.00, a $10.00 shipping fee will be deducted from your refund or store credit.

Order Changes & Cancellations

We process orders quickly and cannot guarantee changes.

Requests for modifications (items or address updates) must be submitted prior to shipment by emailing hello@yourskincaresource.com.

Once an order has shipped, it cannot be changed or canceled.

Track orders via account login. Multiple orders to the same address may be combined unless specified otherwise.

Rejected or Postage-Due Returns

• Marking an order “Return to Sender” is not an acceptable return method
• USPS may charge return postage when a package is returned to sender. Your Skincare Source will initially pay this charge, and the amount will be added to the applicable return processing fee. The return processing fee is the greater of $10 or 10% of the original merchandise subtotal. All applicable fees will be deducted from the refund issued.
• Postage fees apply if rejected items are reshipped to the customer

Incorrect Item Received

If you receive an incorrect item, notify us within 5 days of delivery for a complimentary return and replacement.

Product Condition Verification

All orders are inspected and double-verified for accuracy prior to shipment. Any claims of missing, incorrect, or damaged items require clear photographic evidence of the original shipping box and packing slip as received.

Claims submitted without this documentation will not be reviewed or approved.

Holiday Shipping

We observe the following U.S. holidays:
New Year’s Day, MLK Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Black Friday orders begin processing on the Monday following Thanksgiving, allowing our team time with their families.

Policy Updates

Your Skincare Source reserves the right to update or modify this policy at any time.

If any provision is deemed unenforceable, the remaining terms shall remain in full force and effect.